From 7937db5733bad02d8d2c51d8d61c21eec85d0ee5 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?=E6=9D=8E=E5=BF=97=E5=BC=BA?= <357099073@qq.com>
Date: Wed, 2 Jul 2025 17:36:30 +0800
Subject: [PATCH] =?UTF-8?q?=E5=A2=9E=E5=8A=A0=E7=94=A8=E6=88=B7=E6=B2=9F?=
 =?UTF-8?q?=E9=80=9A?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 app/model/WorkOrderMessage.php     |  18 ++
 app/workorder/controller/Index.php |  71 +++++
 app/workorder/view/index/edit.html | 435 +++++++++++++++++++----------
 nginx.htaccess                     |   5 +-
 public/.htaccess                   |   1 -
 public/nginx.htaccess              |   8 +
 6 files changed, 393 insertions(+), 145 deletions(-)
 create mode 100644 app/model/WorkOrderMessage.php
 create mode 100644 public/nginx.htaccess

diff --git a/app/model/WorkOrderMessage.php b/app/model/WorkOrderMessage.php
new file mode 100644
index 0000000..3499a45
--- /dev/null
+++ b/app/model/WorkOrderMessage.php
@@ -0,0 +1,18 @@
+<?php
+/**
+ * @copyright Copyright (c) 2023-2025 美天智能科技
+ * @author 李志强
+ * @link http://www.meteteme.com
+ */
+
+namespace app\model;
+
+use think\Model;
+use think\facade\Db;
+
+class WorkOrderMessage extends Model
+{
+    // 指定表名
+    protected $name = 'work_order_message';
+    protected $autoWriteTimestamp = false;
+}
\ No newline at end of file
diff --git a/app/workorder/controller/Index.php b/app/workorder/controller/Index.php
index ca5b165..7421723 100644
--- a/app/workorder/controller/Index.php
+++ b/app/workorder/controller/Index.php
@@ -11,6 +11,7 @@ namespace app\workorder\controller;
 
 use app\base\BaseController;
 use app\model\WorkOrder as WorkOrderList;
+use app\model\WorkOrderMessage;
 use think\exception\ValidateException;
 use think\facade\Db;
 use think\facade\View;
@@ -263,4 +264,74 @@ class Index extends BaseController
             return to_assign(1, "错误的请求");
         }
     }
+
+    //获取用户信息列表
+    public function usermessagelist()
+    {
+        $order_id = input('order_id/d', 0);
+        if (!$order_id)
+            return to_assign(1, '缺少工单ID');
+        $messages = WorkOrderMessage::where('order_id', $order_id)
+            ->whereNull('delete_time')
+            ->order('create_time', 'asc')
+            ->select();
+        return to_assign(0, 'success', $messages);
+    }
+
+    //回复用户信息
+    public function messageadd()
+    {
+        if (!request()->isPost()) {
+            return to_assign(1, '错误的请求方式');
+        }
+
+        $param = get_params();
+        if (empty($param['order_id']) || !isset($param['content']) || $param['content'] === '') {
+            return to_assign(1, '缺少必要参数');
+        }
+        $order_id = intval($param['order_id']);
+        $maxMsgId = WorkOrderMessage::where('order_id', $order_id)->max('msg_id');
+        $msg_id = $maxMsgId ? intval($maxMsgId) + 1 : 1;
+        $data = [
+            'order_id' => $order_id,
+            'msg_id' => $msg_id,
+            'msgby' => 0,
+            'content' => strval($param['content']),
+            'create_time' => date('Y-m-d H:i:s'),
+        ];
+        try {
+            $res = Db::name('work_order_message')->insert($data);
+        } catch (\Exception $e) {
+            return to_assign(1, '数据库操作异常: ' . $e->getMessage());
+        }
+        if ($res) {
+            return to_assign(0, '回复成功');
+        } else {
+            return to_assign(1, '回复失败', $data);
+        }
+    }
+
+    //删除回复信息
+    public function messagedel()
+    {
+        if (!request()->isPost()) {
+            return to_assign(1, '错误的请求方式');
+        }
+
+        $param = get_params();
+        if (empty($param['order_id']) || empty($param['msg_id'])) {
+            return to_assign(1, '缺少必要参数');
+        }
+
+        $order_id = intval($param['order_id']);
+        $msg_id = intval($param['msg_id']);
+
+        // 直接用Db操作，避免模型save的各种隐式问题
+        $res = Db::name('work_order_message')
+            ->where(['order_id' => $order_id, 'msg_id' => $msg_id])
+            ->update(['delete_time' => date('Y-m-d H:i:s')]);
+
+        // 只要没报错就返回删除成功
+        return to_assign(0, '删除成功');
+    }
 }
\ No newline at end of file
diff --git a/app/workorder/view/index/edit.html b/app/workorder/view/index/edit.html
index 01acbfc..8e55692 100644
--- a/app/workorder/view/index/edit.html
+++ b/app/workorder/view/index/edit.html
@@ -18,13 +18,12 @@
         <select name="status" lay-verify="required" lay-reqText="请选择工单状态" class="layui-select" id="status-select" <?php
           if(isset($detail['status']) && $detail['status']==3) echo 'disabled' ; ?>>
           <option value="">请选择工单状态</option>
-          <option value="1" <?php if(isset($detail['status']) && $detail['status']==1) echo 'selected' ; ?>
-            <?php if(isset($detail['status']) && $detail['status']==2) echo 'disabled'; ?>>解决中
+          <option value="1" <?php echo (isset($detail['status']) && $detail['status']==1) ? 'selected' : '' ; ?>>解决中
           </option>
-          <option value="2" <?php if(isset($detail['status']) && $detail['status']==2) echo 'selected' ; ?>
-            <?php if(isset($detail['status']) && $detail['status']==2) echo 'disabled'; ?>>已解决
+          <option value="2" <?php echo (isset($detail['status']) && $detail['status']==2) ? 'selected' : '' ; ?>>已解决
+          </option>
+          <option value="3" <?php echo (isset($detail['status']) && $detail['status']==3) ? 'selected' : '' ; ?>>已关闭
           </option>
-          <option value="3" <?php if(isset($detail['status']) && $detail['status']==3) echo 'selected' ; ?>>已关闭</option>
         </select>
       </td>
     </tr>
@@ -85,7 +84,7 @@
   </div>
 
   <div class="wtjs-box">
-    <h3 class="h3-title">问题沟通</h3>
+    <h3 class="h3-title">问题</h3>
     <div style="display: flex;gap: 15px;">
       <div class="wtjs-content">
         <h4>问题描述</h4>
@@ -100,6 +99,18 @@
     </div>
   </div>
 
+  <div class="yhgt-box">
+    <h3 class="h3-title">用户沟通</h3>
+    <div style="display: flex;gap: 15px;">
+      <div class="yhgt-content">
+        <h4>用户留言</h4>
+        <div id="workorder-message">
+          <?= $detail['content'] ?>
+        </div>
+      </div>
+    </div>
+  </div>
+
   <!-- <table class="layui-table layui-table-form">
       <tr>
         <td class="layui-td-gray-2">项目问题</td>
@@ -117,147 +128,259 @@
 </form>
 
 <script>
-// 工具函数：获取URL参数
-function getQueryParam(name) {
-  var params = new URLSearchParams(window.location.search);
-  return params.get(name) || '';
-}
-
-// 需要填充的字段
-var fields = [
-  'id', 'project_id', 'problemtype', 'creater', 'contact', 'email', 'sub_time', 'remark', 'status'
-];
-
-// 页面内容填充
-function fillFieldsFromUrl() {
-  fields.forEach(function(field) {
-    var value = getQueryParam(field);
-    var el = document.getElementById('workorder-' + field);
-    if (el) el.textContent = value;
-    // 隐藏input赋值
-    var inputEl = document.querySelector('input[name="' + field + '"]');
-    if (inputEl && !inputEl.value) inputEl.value = value;
-  });
-}
-
-document.addEventListener('DOMContentLoaded', function () {
-  fillFieldsFromUrl();
-});
-
-layui.use(['form', 'layer'], function () {
-  var form = layui.form,
-    layer = layui.layer;
-
-  // 1. 工单状态禁用逻辑
-  function handleStatusDisable() {
-    var status = getQueryParam('status');
-    var statusNum = parseInt(status, 10);
-    var formElem = document.querySelector('form.layui-form');
-    var allInputs = formElem ? formElem.querySelectorAll('input, select, textarea, button[lay-submit]') : [];
-    if (statusNum === 3 || statusNum === 4) {
-      allInputs.forEach(function (el) {
-        if (el.name === 'status') {
-          Array.from(el.options).forEach(function (opt) {
-            if (opt.value !== '4' && opt.value !== '') {
-              opt.disabled = true;
-              opt.style.display = 'none';
-            } else if (opt.value === '4') {
-              opt.selected = true;
-            }
-          });
-          el.disabled = false;
-        } else {
-          el.disabled = true;
-        }
-      });
-    }
-    if (statusNum === 4) {
-      allInputs.forEach(function (el) {
-        el.disabled = true;
-      });5
-    }
+  // 工具函数：获取URL参数
+  function getQueryParam(name) {
+    var params = new URLSearchParams(window.location.search);
+    return params.get(name) || '';
   }
 
-  // 2. 渲染处理人下拉框
-  function renderSolveSelect() {
-    fetch('/api/index/getallstaff')
-      .then((response) => response.json())
-      .then((data) => {
-        var select = document.querySelector('select[name="solve"]');
-        select.innerHTML = '<option value="">请选择处理人</option>';
-        var solveVal = getQueryParam('solve') || "<?php echo isset($detail['solve']) ? $detail['solve'] : ''; ?>";
-        var found = false;
-        data.data.forEach((solve) => {
-          var option = document.createElement('option');
-          option.value = solve.id;
-          option.innerText = solve.name;
-          if (String(solve.id) === String(solveVal)) {
-            option.selected = true;
-            found = true;
-          }
-          select.appendChild(option);
+  // 需要填充的字段
+  var fields = [
+    'id', 'project_id', 'problemtype', 'creater', 'contact', 'email', 'sub_time', 'remark', 'status'
+  ];
+
+  // 页面内容填充
+  function fillFieldsFromUrl() {
+    fields.forEach(function (field) {
+      var value = getQueryParam(field);
+      var el = document.getElementById('workorder-' + field);
+      if (el) el.textContent = value;
+      // 隐藏input赋值
+      var inputEl = document.querySelector('input[name="' + field + '"]');
+      if (inputEl && !inputEl.value) inputEl.value = value;
+    });
+  }
+
+  document.addEventListener('DOMContentLoaded', function () {
+    fillFieldsFromUrl();
+  });
+
+  layui.use(['form', 'layer'], function () {
+    var form = layui.form,
+      layer = layui.layer;
+
+    // 1. 工单状态禁用逻辑
+    function handleStatusDisable() {
+      var status = getQueryParam('status') || "<?php echo isset($detail['status']) ? $detail['status'] : ''; ?>";
+      var statusNum = parseInt(status, 10);
+
+      // 仅当状态为3(已关闭)时才禁用下拉框
+      if (statusNum === 3) {
+        document.querySelector('select[name="status"]').disabled = true;
+      }
+
+      // 确保已解决状态可见
+      if (statusNum === 2) {
+        var statusSelect = document.getElementById('status-select');
+        Array.from(statusSelect.options).forEach(function (opt) {
+          opt.disabled = false;
+          opt.style.display = '';
         });
-        // 如果solve的值不在接口返回的列表中，手动添加一个option
-        if (solveVal && !found) {
-          var option = document.createElement('option');
-          option.value = solveVal;
-          // 这里可以显示solveVal本身，或者显示“未知处理人”
-          option.innerText = "<?php echo isset($detail['solve']) && isset($detail['solve_name']) ? $detail['solve_name'] : '未知处理人'; ?>";
-          option.selected = true;
-          select.appendChild(option);
-        }
-        form.render('select');
-      })
-      .catch((error) => {
-        console.error('Error fetching staff:', error);
-      });
-  }
-
-  // 3. 渲染工单状态
-  function renderStatusSelect() {
-    var statusVal = getQueryParam('status');
-    if (statusVal) {
-      form.val('webform', {
-        status: String(statusVal)
-      });
+      }
     }
+
+    // 2. 渲染处理人下拉框
+    function renderSolveSelect() {
+      fetch('/api/index/getallstaff')
+        .then((response) => response.json())
+        .then((data) => {
+          var select = document.querySelector('select[name="solve"]');
+          select.innerHTML = '<option value="">请选择处理人</option>';
+          var solveVal = getQueryParam('solve') || "<?php echo isset($detail['solve']) ? $detail['solve'] : ''; ?>";
+          var found = false;
+          data.data.forEach((solve) => {
+            var option = document.createElement('option');
+            option.value = solve.id;
+            option.innerText = solve.name;
+            if (String(solve.id) === String(solveVal)) {
+              option.selected = true;
+              found = true;
+            }
+            select.appendChild(option);
+          });
+          // 如果solve的值不在接口返回的列表中，手动添加一个option
+          if (solveVal && !found) {
+            var option = document.createElement('option');
+            option.value = solveVal;
+            // 这里可以显示solveVal本身，或者显示“未知处理人”
+            option.innerText = "<?php echo isset($detail['solve']) && isset($detail['solve_name']) ? $detail['solve_name'] : '未知处理人'; ?>";
+            option.selected = true;
+            select.appendChild(option);
+          }
+          form.render('select');
+        })
+        .catch((error) => {
+          console.error('Error fetching staff:', error);
+        });
+    }
+
+    // 3. 渲染工单状态
+    function renderStatusSelect() {
+      var statusVal = getQueryParam('status') || "<?php echo isset($detail['status']) ? $detail['status'] : ''; ?>";
+      if (statusVal) {
+        form.val('webform', {
+          status: String(statusVal)
+        });
+      }
+    }
+
+    // 4. 图片预览
+    layer.photos({
+      photos: '#workorder-content',
+      anim: 5
+    });
+
+    // 5. 初始化
+    handleStatusDisable();
+    renderSolveSelect();
+    renderStatusSelect();
+
+    // 6. 表单提交
+    form.on('submit(webform)', function (data) {
+      var id = getQueryParam('id');
+      fetch('/workorder/index/edit?id=' + id, {
+        method: 'POST',
+        body: JSON.stringify(data.field),
+        headers: {
+          'Content-Type': 'application/json',
+        },
+      })
+        .then((response) => response.json())
+        .then((result) => {
+          layer.msg(result.msg);
+          if (result.code === 2) {
+            setTimeout(function () {
+              var index = parent.layer.getFrameIndex(window.name);
+              parent.layer.close(index);
+              parent.location.reload();
+            }, 1000);
+          }
+        });
+      return false;
+    });
+  });
+
+  //调取用户沟通信息
+  var order_id = getQueryParam('id') || "<?php echo isset($detail['id']) ? $detail['id'] : ''; ?>";
+  function loadUserMessages() {
+    if (!order_id) return;
+    fetch('/workorder/index/usermessagelist?order_id=' + order_id)
+      .then(response => response.json())
+      .then(res => {
+        var html = '';
+        if (res.code === 0 && Array.isArray(res.data)) {
+          res.data.forEach(function (msg) {
+            var who = '';
+            var color = '';
+            var labelClass = '';
+            if (msg.msgby == 1) {
+              who = '客户留言';
+              color = '#409eff';
+              labelClass = 'msgby-customer';
+            } else if (msg.msgby == 0) {
+              who = '平台回复';
+              color = '#67c23a';
+              labelClass = 'msgby-platform';
+            } else {
+              who = '未知';
+              color = '#aaa';
+              labelClass = '';
+            }
+            html += '<div class="user-message" style="margin-bottom:10px;padding:10px;border-bottom:1px solid #eee;">';
+            html += '<div><span class="msgby-label ' + labelClass + '">[' + who + ']</span> <strong>时间：</strong>' + (msg.create_time || '') + '</div>';
+            html += '<div><strong>内容：</strong>' + (msg.content || '') + '</div>';
+            // 客户留言下方加回复按钮
+            if (msg.msgby == 1) {
+              html += '<div style="margin-top:8px;"><button type="button" class="layui-btn layui-btn-xs reply-btn" data-msgid="' + msg.msg_id + '" data-orderid="' + msg.order_id + '">回复</button></div>';
+            }
+            // 平台回复下方加删除按钮
+            if (msg.msgby == 0) {
+              html += '<div style="margin-top:8px;"><button type="button" class="layui-btn layui-btn-xs layui-btn-danger delete-btn" data-msgid="' + msg.msg_id + '" data-orderid="' + msg.order_id + '">删除</button></div>';
+            }
+            html += '</div>';
+          });
+        }
+        if (!html) html = '<div style="color:#888;">暂无沟通信息</div>';
+        document.getElementById('workorder-message').innerHTML = html;
+
+        // 绑定回复按钮事件
+        var replyBtns = document.querySelectorAll('.reply-btn');
+        replyBtns.forEach(function (btn) {
+          btn.onclick = function () {
+            var msgid = this.getAttribute('data-msgid');
+            var orderid = this.getAttribute('data-orderid');
+            layer.prompt({ title: '回复客户', formType: 2 }, function (value, index) {
+              if (!value) {
+                layer.msg('回复内容不能为空');
+                return;
+              }
+              // 调用接口提交
+              fetch('/workorder/index/messageadd', {
+                method: 'POST',
+                headers: { 'Content-Type': 'application/json' },
+                body: JSON.stringify({
+                  order_id: orderid,
+                  msg_id: msgid,
+                  msgby: 0, // 平台回复
+                  content: value
+                })
+              })
+                .then(res => res.json())
+                .then(resp => {
+                  if (resp.code === 0) {
+                    layer.msg('回复成功');
+                    layer.close(index);
+                    loadUserMessages();
+                  } else {
+                    layer.msg(resp.msg || '回复失败');
+                  }
+                })
+                .catch(function () {
+                  layer.msg('网络错误');
+                });
+            });
+          };
+        });
+
+        // 绑定删除按钮事件
+        var deleteBtns = document.querySelectorAll('.delete-btn');
+        deleteBtns.forEach(function (btn) {
+          btn.onclick = function () {
+            var msgid = this.getAttribute('data-msgid');
+            var order_id = this.getAttribute('data-orderid'); 
+            layer.confirm('确定要删除这条平台回复吗？', { icon: 3, title: '提示' }, function (index) {
+              fetch('/workorder/index/messagedel', {
+                method: 'POST',
+                headers: { 'Content-Type': 'application/json' },
+                body: JSON.stringify({
+                  msg_id: msgid,
+                  order_id: order_id
+                })
+              })
+                .then(res => res.json())
+                .then(resp => {
+                  if (resp.code === 0) {
+                    layer.msg('删除成功');
+                    loadUserMessages();
+                  } else {
+                    layer.msg(resp.msg || '删除失败');
+                  }
+                })
+                .catch(function () {
+                  layer.msg('网络错误');
+                });
+              layer.close(index);
+            });
+          };
+        });
+      })
+      .catch(function () {
+        document.getElementById('workorder-message').innerHTML = '<div style="color:#888;">加载沟通信息失败</div>';
+      });
   }
 
-  // 4. 图片预览
-  layer.photos({
-    photos: '#workorder-content',
-    anim: 5
-  });
-
-  // 5. 初始化
-  handleStatusDisable();
-  renderSolveSelect();
-  renderStatusSelect();
-
-  // 6. 表单提交
-  form.on('submit(webform)', function (data) {
-    var id = getQueryParam('id');
-    fetch('/workorder/index/edit?id=' + id, {
-      method: 'POST',
-      body: JSON.stringify(data.field),
-      headers: {
-        'Content-Type': 'application/json',
-      },
-    })
-      .then((response) => response.json())
-      .then((result) => {
-        layer.msg(result.msg);
-        if (result.code === 2) {
-          setTimeout(function () {
-            var index = parent.layer.getFrameIndex(window.name);
-            parent.layer.close(index);
-            parent.location.reload();
-          }, 1000);
-        }
-      });
-    return false;
-  });
-});
+  // 页面加载时调用
+  loadUserMessages();
 </script>
 <style>
   .page-content img {
@@ -280,7 +403,8 @@ layui.use(['form', 'layer'], function () {
     margin-bottom: 20px;
   }
 
-  .wtjs-box {
+  .wtjs-box,
+  .yhgt-box {
     border: 1px solid #eee;
     padding: 20px;
     margin-bottom: 20px;
@@ -291,21 +415,46 @@ layui.use(['form', 'layer'], function () {
     width: 60%;
   }
 
+  .yhgt-content {
+    border: 1px solid #eee;
+    width: 100%;
+  }
+
   .wtbz {
     border: 1px solid #eee;
     width: 40%;
   }
 
   .wtjs-content,
+  .yhgt-content,
   .wtbz {
     padding: 15px;
     background-color: #f5f5f5;
   }
 
-  .wtjs-box h4 {
+  .wtjs-box h4,
+  .yhgt-box h4 {
     margin-bottom: 15px;
     border-bottom: 1px solid #949494;
     padding-bottom: 15px;
     color: #4b4b4b;
   }
+
+  .user-message .msgby-label {
+    display: inline-block;
+    padding: 2px 8px;
+    border-radius: 4px;
+    font-size: 12px;
+    margin-right: 8px;
+  }
+
+  .user-message .msgby-customer {
+    background: #e6f7ff;
+    color: #409eff;
+  }
+
+  .user-message .msgby-platform {
+    background: #f0f9eb;
+    color: #67c23a;
+  }
 </style>
\ No newline at end of file
diff --git a/nginx.htaccess b/nginx.htaccess
index 9a078a6..89c0c28 100644
--- a/nginx.htaccess
+++ b/nginx.htaccess
@@ -1,5 +1,8 @@
+location ~* (runtime|application)/{
+    return 403;
+}
 location / {
     if (!-e $request_filename){
         rewrite  ^(.*)$  /index.php?s=$1  last;   break;
     }
-}12
\ No newline at end of file
+}
\ No newline at end of file
diff --git a/public/.htaccess b/public/.htaccess
index 0519ecb..e69de29 100644
--- a/public/.htaccess
+++ b/public/.htaccess
@@ -1 +0,0 @@
- 
\ No newline at end of file
diff --git a/public/nginx.htaccess b/public/nginx.htaccess
new file mode 100644
index 0000000..89c0c28
--- /dev/null
+++ b/public/nginx.htaccess
@@ -0,0 +1,8 @@
+location ~* (runtime|application)/{
+    return 403;
+}
+location / {
+    if (!-e $request_filename){
+        rewrite  ^(.*)$  /index.php?s=$1  last;   break;
+    }
+}
\ No newline at end of file